OnlineTechTools.com - Online Work Order Suite (OWOS): Lite Edition for PHP 3.0 - Overview
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Online Work Order Suite: Lite Edition for PHP 3.0
Make your life easier with Online Work Order Suite (OWOS) Lite for PHP, the simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
OWOS Lite for PHP utilizes the following technologies: HTML, PHP, and MySQL.
PHP 4.2.0 or higher
MySQL Server 3.23.xx or higher
Webserver (Linux: Apache 1.3 or higher, Windows: IIS 4.0 or higher)
5MB Hard Drive space
- Data Validation (Users have the chance to make corrections and be told they have made an error while filling out the request)
- Error Checking (Fields are checked for the correct data type and length)
Multiple Table Views
Users can view data in many different formats and get specific data depending on requests
- Work Order Status View (Queue, New, In Progress, and Completed)
- Modify Work Orders (Work orders once submitted can be easily edited and deleted)
- Quick View (Each work order can be quickly viewed in a web friendly format)
Technicians and users are emailed when changes to their work orders occur.
- New Work Orders (Emailed with details to the user that made the request and specified technicians)
- Completed Work Orders (Emailed with a web link to the user that made the request and specified technicians)
- Alert Priority Work Orders (Emailed to all technicians with an urgent status marking on the email)
- Deleted Work Orders (Emailed to specified technicians)
- Updated Work Orders (No email is sent)
Printer friendly reports allow you to view Queue, New, In Progress, and Completed.
All fields or individual fields are fully searchable.
Full statistics by Building, Technician, Computer, Room, Status.
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Includes 24/7 email and online web forum support. Additional year of updates/support is 25% of initial purchase.